00 — Work
The case studies below aren't anonymized client stories. They're systems we designed and shipped at Tumble — where Scott is still the founder, and where the business runs on these agents every day.
Featured
An autonomous agent that balances supply and demand on a two-sided laundry marketplace in real time — orchestrating four intervention levers without a human in the loop.
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An AI retention system that picks per-user from ~18 playbooks, times messages to each user's natural rhythm, and distills winning strategies from outcomes — replacing calendar-based drip campaigns.
Three chained agents — triage, scheduler, and comms — replace a manual dispatch desk. A single SQS-driven pipeline handles a free-text ticket from arrival to stakeholder update.
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Most operators who reach out have seen one of these case studies and recognized a problem in their own business. If that's you — the first call is always free.